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Polestar’s Fair Gaming Policy governs access to and participation in its online gaming services. The policy establishes commitments to fairness, transparency, and responsible conduct by both players and the operator, and sets out governance for compliance, risk controls, and dispute handling.
Polestar operates under a valid gaming license and complies with applicable laws and regulatory requirements. All activities are conducted in accordance with license conditions, consumer protections, and applicable anti-fraud and anti-money laundering standards.
Polestar upholds equal treatment of all players, integrity of play, and respect for the rules. All games utilize certified randomness and are subject to independent audits to verify fairness and integrity. Where applicable, game rules, odds, and payout information are published and accessible prior to participation.
Rules, outcomes, and edge conditions are determined by the game software and governing terms. Payout percentages, betting limits, and other key parameters are disclosed in conjunction with each game or title page. Any promotional or bonus mechanics are governed by separate, transparent terms and conditions.
Participation is limited to individuals aged 18 years or older. All player information provided during registration must be accurate and current. Polestar may suspend or terminate accounts that are misrepresented, suspicious, or engaged in prohibited activities. Account security measures are implemented to protect against unauthorized access.
Polestar conducts identity verification and AML/KYC screening as required by law and licensing conditions. Verification is performed at onboarding and may be revisited for withdrawals or high-value activity. Acceptable documents may include government-issued identification, proof of address, and evidence of source of funds. Players will be notified of required documents and the outcome of checks within a defined timeframe.
Deposits may be made using approved payment methods. Each deposit is subject to verification and, where applicable, daily, weekly, or monthly limits. Withdrawals are processed after verification of identity and source of funds, in accordance with the processing times and the terms of the chosen payment method. Any fees applicable to deposits or withdrawals shall be disclosed prior to processing.
Promotions and bonuses are offered subject to separate terms and conditions. Eligibility, wagering requirements, expiration periods, attribution rules, and anti-fraud measures are specified in each promotion. Violations or suspected circumvention of promotional terms may result in forfeiture of bonus rights and/or account restrictions.
Polestar provides tools to support responsible gaming, including personal deposit limits, loss limits, cooling-off periods, and self-exclusion options. Players may set limits or request temporary or permanent self-exclusion. The platform includes information and links to support resources for gambling-related concerns, consistent with regulatory expectations and age restrictions.
Personal data is collected and processed for account management, compliance, and fraud prevention. Data is protected by industry-standard security measures, including encryption and access controls. Data retention complies with legal and regulatory requirements, and players may exercise data rights under applicable privacy laws.
Players may submit complaints through the in-platform channel or official contact points. Polestar will acknowledge receipt and provide a resolution timeline. If the matter remains unresolved, players may pursue an independent alternative dispute resolution (ADR) process in accordance with the policy, with clear timelines and escalation paths.
Polestar may update this Fair Gaming Policy from time to time. Material changes will be communicated to players in platform notices or account messages. Continued use of the services after such notice constitutes acceptance of the revised policy.