Welcome to Polestar. To begin, ensure you meet local rules: you must be at least 18 years old and reside in a supported country.
Creating an account is quick: click Sign Up and follow the steps. You'll provide basic contact details and set a login name.
Verification is essential for smooth play. After sign-up, upload:
Once your documents are reviewed and approved, you'll receive a confirmation and can log in. If you don't receive a verification code by email or SMS, contact Polestar support for help.
One account per person, and you must use your own name. If you need to update your email later, contact support for assistance.
Funding is straightforward. After you log in, open the Deposit section and choose a method. You can deposit using:
Minimum deposit is 15 EUR or the local currency equivalent. Most deposits are credited instantly; if you don't see funds immediately, try refreshing, or log out and back in. Some payment methods or regions may carry small processing fees; check the confirmation screen before you confirm the deposit.
Important: always use a payment method registered to your own name. Using someone else's card or account can lead to restrictions or closure of the account.
Withdrawals require verification on file. Before the first withdrawal, upload the requested documents in My Account > Documents. After your withdrawal is approved, processing times depend on the method chosen: e-wallets typically 0–24 hours, cards and bank transfers 2–5 business days. You may be asked for additional information to complete the withdrawal.
If you need help at any stage, Polestar support is available by live chat or email.
Polestar offers a range of promotions. To view current bonuses, go to the Promotions page. A welcome bonus may be available for new players after making a qualifying deposit.
Wagering requirements are common. For example, a newly awarded bonus might carry a requirement of x35; this means you must wager the bonus amount 35 times before any winnings can be withdrawn. Note that some games contribute differently toward wagering, while others may not count at all. Always check the specific Bonus Terms & Conditions.
How to track progress: open My Account > Rewards > Active bonuses to see how much you have left to wager. If you receive freespins, they are tied to a game and may expire; use them before expiry. If you haven't started playing after receiving a bonus, you may request removal by contacting support; once you've started playing, cancellation is not possible.
Freespins can come with their own wagering requirements and winnings caps. For freespins awarded without a deposit, the typical wagering is x50 with winnings capped at a certain amount; with a deposit, wagering remains high but winnings are not capped unless stated in the Terms.
Polestar is committed to safe play. If you want to pause or limit your activity, use Time-Out or Self-Exclusion in your account under Responsible Gaming. Time-Out takes effect immediately and blocks deposits and bets for a chosen period; Self-Exclusion keeps you from playing for a longer period, and revocation follows the platform's rules.
Your documents help protect against fraud and money laundering. All uploads are stored securely and are accessible only to authorized staff. You can enable two-factor authentication (2FA) for added security, and you can disable it anytime through your account settings.
Need to close your Polestar account? Go to Account settings, select Responsible Gaming, and choose Close Account. You can re-open later by contacting support. If you forget your password, use the Forgot password flow or contact support if you get locked out.